Support & FAQ
Email support
Write to hello@rosacue.com. One person reads that inbox, usually within two working days.
There is no contact form on this site, because a form would collect data the rest of the product deliberately does not.
How do I move to a new phone?
Export a CSV from Settings before you switch, then keep that file somewhere you trust. That export is the intended backup path.
There is no cloud sync — the trade-off for keeping your diary on the device is that an unexported diary does not survive a lost or broken phone.
Settings → Export diary (CSV)
Why don’t I see any insights yet?
Insights unlock after 14 logged days, because a pattern needs enough observations behind it before it is worth showing you.
Where are my photos stored?
In the app’s private storage on the device. They are not added to your camera roll and they are never uploaded.
How do I delete everything?
Settings has a permanent delete. It removes entries, notes and photos from the device and cannot be undone.
What exactly does the “Explain this” feature send?
Only the derived numbers already computed on the device: variable label, effect size, sample size and counter-example count. Never your logs, notes or photos.
What happens if that service is unavailable?
The app stays fully usable. Only the plain-language sentence is unavailable, and the numbers already on screen are unchanged.